Privacy notice

Paulshof Guesthouse (Pty) Limited, 15 Hluhluwe Road, Paulshof, Sandton, is responsible for the personal information you give us on this website. OwnerPilot (Pty) Ltd runs the website and the chat for us.

What we collect

If you ask for a quote: your name, your dates, how many people are coming and the ages of any children. We never ask for a child's name or date of birth. If you ask us to contact you: your number or email. If you fill in a form or book with us: the details you enter.

Why we collect it

To prepare your quote, answer you and take your booking. We do not use your details for marketing unless you have agreed to that separately.

It is your choice

You do not have to give us these details, but we cannot prepare a quote without your dates and the number of people.

Who sees it

Our team, and OwnerPilot, who run this website for us. Your booking itself is made on NightsBridge, our booking system.

Outside South Africa

Our systems are hosted in the European Union. When you type a sentence in the chat, it is read by an AI service in the United States, with phone numbers, email addresses, and card and ID numbers removed first. Please do not type card or ID numbers in the chat.

How long we keep it

Chat conversations are deleted after 90 days, and quotes after 12 months.

Your rights

You may ask to see, correct or delete your details, or object to how we use them, by writing to billy@phgh.co.za. You may also complain to the Information Regulator of South Africa.